Direct Debit is a safe, easy & secure method of payment.
For us, it allows us to create a simple & effective tailored payment structure. Designed to keep things easy for everyone.
Once your time & day ticket has been issued & you have confirmed acknowledgement of our terms/conditions, Our team will take you through the sign up process.
This can be completed in just a few minutes either online or on the phone.
Our administration system will calculcate the number of sessions remaining prior to your 1st Direct Debit processing.
This will differ subject to your start date. It will only ever be a maximum of 1 calendar month.
The system will transact your payment in two steps much like all Direct Debits.
Step 1 - Your first months payment (Pro Rata Calculated)
Step 2 - Your first Direct Debit payment will process on the 1st of the following calendar month.
All Direct Debits are functioned to process on the 1st of each calendar month.
If for any reason your Direct Debit does not process, our system will provide notification of a failed payment.
Our team will further get in touch & guide you through the re-set up of your Direct Debit.
Should you opt to finish lessons at anytime, simply inform us via one of our methods of contact i.e website, email, phone or in person.
We require 1 month notice period.
From this point, our team will ensure no further Direct Debit transactions process beyond the 1month cancellation point of notice.
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Big Fish Little Fish Swim School Ⓡ are remaining dedicated to absolute customer safety.
All our level of mitigation including the use of face masks are remaining as standard.
We will monitor this situation carefully & continue to provide all our visitors a family safe space.
We are now closed for 2weeks & return Monday 2nd of August. All enquiries will continue to be directed automatically to our waiting list.
We thank you for your patience & understanding.
From all our team, we hope your are all ok & we can't wait to see you all soon!