Support - Comfort - Clarity
Your safety is our priority. We researched, invested & created a bespoke COVID safe system to keep you and your family safe during every visit.
We hold UKactive approved response status - showing we adhere and exceed every standard required to ensure a COVID secure facility from start to finish.
We are an STA Swim Star Swim School
Our knowledge, experience, organisation ethos & drive to gain this status has been applied to our COVID security.
Your safety is our priority
We have changed everything we do!
From start to finish, our entire system of procedures have changed. Every single aspect of our facility has been re-designed to ensure both COVID security & our welcoming environment.
When pools opened on the 25th of July - We did not.
We held on, held back & ensured every single detail was right for you & our staff.
Quality is the key & we want the very best for our customers and our team.
We haven't just made our facility COVID secure,
We have made everything better!
We've expanded our service range to offer you an even smoother experience & give your swimmer the very best in swimming tuition.
Our COVID security isn't about ticking boxes, It's about safety and peace of mind.
Relax in the knowledge we have considered and implemented every possible change - we have COVID officers on duty every session, we have a simple - effective - safe system in place.
Your Safety - Our Priority
* Please note*
Update to this video will come soon.
- Your bags will be taken to your allocated cubicle once your lesson begins by our fully COVID trained staff.
- All staff sanatise fully between every kit bag taken to the changing rooms
- You will be informed of your allocated changing cubicle at the end of your lesson
- Cubicles are allocated upon order of exit basis to ensure single file movement patterns
- All cubicles used are spaced apart to increase social distancing measures
All visitors receive extensive guidance ahead of their visit.
Detailing everything you need to know about how our system works.
We also detail everything you need to know to ensure you are
'Safe to Swim'
All Visitors aged 11yrs or older are required to wear suitable face coverings at all times.
If you forget a face covering, we will supply you with one from our Swim Shop.
*These are supplied at cost*
Masks with valves not permitted.
If you are exempt from a face mask - we require you to wear a suitable face visor to gain entry.
If you are exempt - official exemption cards must be produced upon entry every time you visit.
We have re-designed our whole layout to ensure social distancing of 2m/1m+ is adhered to at all times.
COVID officer is on hand every lesson to help ensure everyone is safe.
All visitors will be guided to pre/post touch point sanitation stations
All Staff members are taking part in twice weekly Lateral Flow Testing as standard practice.
This extra level of COVID compliance ensures safety for your swimmers & our team.
Any positive result, will further result in reporting to a testing centre for further clarification.
Full compliance with isolation will take place before a staff member is permitted to return.
All wet staff and dry staff will be supplied with appropriate PPE for every setting.
All teachers will wear Face Visors in every lesson
All dry staff will wear face coverings & further PPE if required
All staff will hand sanitise at all pre/post touch points
We will be splitting our team into wet and dry teams.
This enhances the teams ability to socially distance.
All team members will also have allocated kit/equipment.
All team members have been COVID safety trained & will receive regular updates from our dedicated COVID officer.
We have re-designed every aspect of our practice, trained in as many courses as possible & gained approval of COVID response in place.
All measures are subject to constant review & are updated as often as possible by our dedicated COVID officer.
We have installed two large air ventilation systems to create constant fresh air flow through the pool hall & gallery.
Our pool testing procedures have increased & gained specific insight from PWTAG via our new pool testing management software which lets us know the exact levels required for COVID-19 as stated by the most recent PWTAG guidance.
Increased flow of fresh air reduces transmission potential & humidity. Making your visit more comfortable and more COVID secure
Every class will have its own allocated entrance/exit/changing room/Toilet ensuring congestion is kept to a minimum.
Both Entrance A and Entrance B will be indicated as open once all previous participants have left and everywhere has been sanitised.
Our outdoor LED lights will indicate when your entrance is ready!
Our Dry staff will ensure all surfaces are cleaned between classes.
This will ensure every visitor to the facility is greeted with a freshly cleaned environment.
Our entire facility will be fogged with Zoono antimicrobial protection every 2weeks for added security at pathogen level.
All cleaning products used are safe & provide correct levels of sanitation for COVID-19 contamination prevention.
To further reduce congestion & increase customer comfort, we have introduced the virtual reception!
The virtual reception works directly through our new SWIMZONE app!
The app allows all customers in attendance to chat directly with reception without leaving your seat!
All information for holidays, guidance updates, contact points & ordering drinks/badges can all be done through the app
We will be fully compliant with NHS test and trace with QR codes at every seat!
Although we ask that customers sign in on each visit via our dedicated NHS test and trace webpage, it is not mandatory.
It will however help us be more COVID secure and keep everyone safe.
Help us to Help you and use NHS test and trace sign in.
We have done everything possible, improved everything possible & considered everything possible to make every visit, a safe visit.
This is our V1 PDF.
This guidance document details all our changes & everything we have done to become COVID secure.
This is our V2 PDF.
Keeping you up to date at all times - this guidance builds upon V1 & uses illustration to easily show what changes are in place and how they all work!
Please read ahead of your visit :)
We have updated our visitor guidance for 2021.
Please read our visitor guidance ahead of your visit & for any questions at any time, please feel free to ask and we will get back to you as soon as possible!
Copyright © 1998-2021 Big Fish Little Fish Swim School - All Rights Reserved. Big Fish Little Fish Swim School is a registered trade mark
Big Fish Little Fish Swim School Ⓡ are remaining dedicated to absolute customer safety.
All our level of mitigation including the use of face masks are remaining as standard.
We will monitor this situation carefully & continue to provide all our visitors a family safe space.
We are now closed for 2weeks & return Monday 2nd of August. All enquiries will continue to be directed automatically to our waiting list.
We thank you for your patience & understanding.
From all our team, we hope your are all ok & we can't wait to see you all soon!