We are fully compliant with GDPR at all times. We only collect information necessary to sign up to our lessons & facilitate appropriate communication channels during your time at our school. All information is handled separately via CoursePro and GoDaddy (our customer management and communication systems) within strict GDPR compliance. No information is passed onto third parties & no information is stored at our facility. From the date of no longer taking part in our services, information is stored for a maximum of 6months.
All information stored is confidential & only visible to our school manager.
Big Fish Little Fish provide all visitors with Customer Guidance Volumes - each volume in active use reflects the current settings in place at our facility. Every visitor has equal opportunity to read, understand and question any element of the guidance to ensure they are happy with all settings prior to any visit.
Please help us promote and maintain a family friendly atmosphere at all times.
Big Fish Little Fish Swim School process all payment via Direct Debit. This system is created and handled by CoursePro (Fitronics/Fitronics Pay and London & Zurich). Upon receiving your swim space, you are required to complete a Direct Debit agreement before the space is confirmed and you are eligible for entry.
COVID-19 not only caused our industry to stop, it also taught our industry a lot in areas of improvement that can be made to ensure your visit is smoother, safer, more efficient & to a higher standard.
We vastly changed our facility layout, entrance to exit protocols & every area of health concern possible to ensure we created the best possible experience for you and your swimmer each week.
As part of these changes, we have specific settings in place to ensure we continue to comply with the evolution of max capacity settings & virus aware environments which are now set in place by regulators.
These changes include such settings as 1 parent/guardian per swimmer in attendance. Please know, we are limited to this number set by regulators. We can not permit more than this ratio.
The above regulation for our facility which permits 1 parent/guardian per swimmer is now not set for change & based upon fire safety regulations/evaluations in relation to methods of entrance/egress used in the the layout of our facility.
In order for our facility to be compliant with all considerations, we must adhere to all settings in place & reserve the right to refuse entry without discrimination toward any visitor who does not wish to comply.
Please see a full overview of each setting at our facility in your visitor guidance pack available to you within your 'Swim Ticket' once your booking is complete.
During your sign up process we request all swimmers list appropriate medical information. Please ensure all medical details which may affect your swimmers performance, understanding, learning pathway or may result in immediate medical care administered are listed within your sign up process. If any conditions arise post your sign up process, please contact the admin team at your earliest convenience ahead of your next lesson.
All medical details are confidential & only request to ensure the safety of your swimmer at all times. Additionally to ensure accurate inclusive learning takes place for your learners specific learning pathway and needs.
Please be aware of considerations when looking to attend if you or your learner are potentially unwell or displaying clear symptoms of transmissible conditions.
Big Fish Little Fish provide all visitors with appropriate amenities at our facility to enhance your visit;
Visitors are more than welcome to bring their mobile device to lessons. We simply request at no stage during your visit is your mobile device used to take any form of photography/videos in any setting including FaceTime/Video Calls in any area of our facility.
Please read below however for behaviour relating to mobile devices which is not permitted;
Big Fish Little Fish provide all customers with comprehensive communications to ensure all information is readily available. Our communication methods are as follows;
Our team is very carefully picked & we only employ appropriate candidates for any role.
Each role held by all staff members is performed to the highest of standards & every staff member will be more than happy to help at any time.
Big Fish Little Fish Swim School will always push standards to ensure an inclusive, fair, safe, welcoming, progressive & enjoyable environment can be enjoyed by all visitors and staff.
Our terms & conditions and our visitor guidance help all visitors and staff work toward this common goal.
Big Fish Little Fish Swim School reserve the right to refuse entry or remove spaces from the swim school at any time without discrimination should the terms and conditions of the school be broken with obvious intent.
We appreciate your co-operation & acknowledgement of our terms and conditions and we can't wait to meet you soon!
Team Big Fish
By proceeding to booking I state,
I have read, understand & wish to comply with all Terms and Conditions.
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